A very warm welcome to you, our consumers, and the wider Italian community supported by
CO.AS.IT.’s Aged Care Services Department and the array of activities or events offered by the
Cultural and Heritage Centre.

As with any new production, the process has been a huge learning curve for everyone involved.
Your feedback is not only appreciated and valued, but it allows us to deliver a magazine
aesthetically pleasing and reflective of the activities conducted by the organisation.

The new feature in this edition is the Vox Populi section, regarding feedback consumers and
stakeholders are giving to the Association. This allows CO.AS.IT. to reflect on what we do,
evaluate and improved our services.

Finally, the Aged Care Services Department is entering the last phase of completing the national
Aged Care Reforms by gathering consents and registering consumers on My Aged Care, the new
national system for accessing aged care services in Australia.

Needless to say, the past six months have been a busy time for the Aged Care Services Department
with internal review of its Policies and Procedures, quality control of documents and operating
systems; highlighting the organisation’s ongoing commitment to Continuous Improvement and
compliance with the new Aged Care Quality Standards requirements.

So sit back and relax, knowing Christmas is just around the corner.

Merry Christmas and a Happier and Healthier 2020 to you.

Emma Contessa